Jh77 Privacy Policy

1 Introduction

Jh77 is an internationally licensed online gaming platform serving users in Bangladesh and around the world. Safeguarding the information you provide while using our platform is our foremost responsibility.

This Privacy Policy explains what information jh77 collects, why it is collected, how it is used, and under what circumstances it may be shared with third parties. This policy is drafted in accordance with international data protection law (GDPR and equivalent regulations).

By using the jh77 website or app, you are considered to have accepted the terms of this Privacy Policy. If you disagree with any part of this policy, please stop using the platform and contact our support team.

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2 What Information We Collect

Various types of information are collected when you create an account and use our services. This data is gathered in two main ways — what you provide directly, and what is collected automatically as you use the platform.

Directly Provided Information:

Data Type	Example	Requirements
Identity Information	Full name, date of birth, nationality	Mandatory
Contact Information	Mobile number, email address	Mandatory
Identity Document	NID, Passport, Driving License	For KYC Verification
Payment Information	Mobile Banking/Nagad number, bank account	For Transactions
Address	Current & Permanent Address	For verification purposes

Automatically Collected Information:

• Device Information: IP address, operating system, browser type, device ID.
• Usage Data: Login time, page visits, betting history, session duration.
• Location Data: Country or region estimated from IP address (not exact GPS location).
• Cookies & Tracking: Session cookies, performance cookies, and functional cookies.

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3 How Your Information Is Used

Jh77 uses collected information only for specific purposes. Your data is never used for anything unrelated or beyond its intended scope. The reasons for use are detailed below:

• Account Management: To verify registration and login, and to keep your account secure.
• Payment Processing: To process deposit and withdrawal transactions and prevent fraud.
• KYC Verification: To verify age, identity, and address — as required by law.
• Customer Support: To resolve your issues and review any complaints.
• Promotional Communications: To keep you informed about bonus offers and promotions (you can opt out at any time).
• Platform Improvement: To analyze usage patterns and improve service quality.
• Legal Compliance: To comply with regulatory requirements and prepare mandatory reports.
• Fraud Prevention: To detect unusual activity and maintain platform security.

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4 Data Retention & Period

Jh77 retains your information only for as long as necessary. There are legal obligations to keep certain data both while your account is active and for a period after it is closed.

Data Type	Retention Period	Reason
Account & Identity Information	5 years after account closure	Legal Obligations
Transaction Records	7 years	Compliance with Financial Regulations
KYC Documents	5 years	Anti-Money Laundering Laws
Support Chat Logs	3 years	Dispute Resolution
Cookies & Session Data	Up to 1 year	Platform Functionality

After the designated period, your data is permanently and securely deleted, or anonymized in a way that makes it impossible to identify you.

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5 Sharing Information with Third Parties

Jh77 never sells your personal information. However, limited data may be shared with trusted third parties where necessary to operate certain services.

With Whom and Why:

• Payment Providers (Mobile Banking, Nagad, Rocket, Bank): Only the payment information necessary to complete a transaction is shared.
• KYC Verification Service: With licensed verification agencies for identity and age verification.
• Game Software Providers: For Live Casino and gaming functionality — game-related data only.
• Law Enforcement Agencies: When a court order or government directive is received.
• Anti-Fraud System: For fraud detection and prevention.

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6 Cookie Policy

Jh77 uses cookies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.

Cookie Types & Purpose:

• Essential Cookies: Maintaining login sessions and security verification. These cannot be disabled.
• Functional Cookies: Remembering your language, theme, and preferences.
• Performance Cookies: Analyzing page load speed and errors.
• Analytics Cookies: Identifying which pages are most visited — completely anonymously.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features.

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7 Security Measures

Jh77 uses industry-leading security technology to keep your information safe. The key pillars of our protection framework are outlined below:

• SSL Encryption: All data transmissions are secured with 256-bit SSL/TLS encryption.
• Two-Factor Authentication (2FA): Additional OTP verification when logging into your account.
• Firewall & DDoS Protection: Advanced network protection to prevent cyberattacks.
• Secure Data Centers: Data stored in ISO 27001-certified data centers.
• Regular Audits: Regular security audits are conducted by independent third parties.
• Password Hashing: Your password is never stored in plain text — only an encrypted hash is kept.

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8 Your Rights

You have certain important rights regarding your personal information. jh77 fully respects all of these rights:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You can request that your data be deleted under certain circumstances.
• Right to Restrict Processing: You can request that your data not be used for specific purposes.
• Right to Portability: You may export your information in a standard format.
• Right to Object: You may object to your data being used for marketing purposes.

To exercise any of these rights, please submit a written request to our support team. We will respond within 30 business days. Please note that due to legal obligations, some data may not be eligible for deletion before the required retention period has elapsed.

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9 Children's Privacy

Jh77 is strictly for individuals aged 18 and over. We do not knowingly collect information from minors. If anyone under 18 has created a jh77 account, that account will be closed immediately and all associated data will be deleted.

If a parent or guardian suspects their child is using jh77, please contact our support team immediately. We will take swift action.

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10 Policy Changes

Jh77 may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of this page will be revised. For significant changes, you will be notified via your registered email or SMS.

Continued use of the platform after any changes to this policy will be considered acceptance of the updated terms. We recommend checking this page regularly.